Hot Mobile Service FAQs

On the order page for the sim card, you will have the option to add the virtual number for $15 per month.

With the virtual USA number people in the USA can contact you by dialing a local number instead of having to call your Israeli number and paying international rates, you can also forward your calls from your USA phone to the virtual number and get all your calls to your Israeli phone.

You can also order the virtual number separately by clicking here

For International Calls: Always Dial using 017 followed directly by the country code - for example, dial the USA as follows: dial 017 then 1(555)555-5555, if you dial using any other prefix you will get charged by Hot Mobile for each call. you can also use 00 or +1 prefix

For International SMS: Dial the plus + sign then the country code followed by the phone number,  for example, SMS the USA dial: +1(555)555-5555, international text with Hot Mobile is NOT free, you will get charged 0.49 NIS for each text to USA, for other countries you can pay up to 1 NIS for each text.

Hold down the 1 key or dial *151 or 053-5353151 from your phone to access the voice mail system

To contact Hot Mobile customer support dial *0053 from any line within Israel or on WhatsApp at 053-8550008

From USA dial +972-53-5003000

Hot Mobile customer support Email: service@HOTmobile.co.il

Click here for more contact information on the official Golan website.